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Social Business Evangelism and Sales,
Sandy Carter is a recognized leader in social business, a best selling author, and one of the most influential women in Web 2.0 technology. As IBM Vice President, Social Business Evangelism and Sales, she is responsible for setting the direction for IBM’s Social Business initiative, a $200B market opportunity. Her numerous industry awards include: "Brand Leader of the Year" from the World Brand Congress, "Top 10 in Social Media" from Altimeter Group and Fast Company's "Most Influential Women in Technology." She was also named one of "The Top 25 Social Business Leaders..." . She is an avid social business evangelist, blogger, and twitterer. She holds an MBA from Harvard and a Bachelor of Science degree in math and computer science from Duke University. Visit Sandy at: www.socialmediasandy.wordpress.com and Twitter.
President, The 56 Group & Founding Partner
In addition to being the author of the best-selling CRM at the Speed of Light, now in 4 editions and 9 languages, Paul Greenberg is President of The 56 Group, LLC, a customer strategy consulting firm, focused on cutting edge CRM and Social CRM strategic services. He is a founding partner of the CRM training company, BPT Partners, LLC, a training and consulting venture composed of a number of CRM luminaries that has quickly become the certification authority for the CRM industry.
His book, CRM at the Speed of Light: Social CRM Strategy, Tools, and Techniques for Engaging Your Customers, now in its fourth edition, is in 9 languages and been called “the bible of the CRM industry”. It has been used by more than 70 universities as a primary text. It was named “the number 1 CRM book” by SearchCRM.com in 2002 and is one of two books recommended by CustomerThink. The Asian edition of CIO Magazine named it one of the 12 most important books an Asian CEO will ever read. Paul has also authored two other books including “E-Government for Public Officials” (Thompson Publishing, 2003).
Paul is the Executive Vice President of the CRM Association. He currently is the Chairman of the Board of Advisors of the University of Toronto’s Rotman School of Management CRM Centre of Excellence. He has been a Board of Advisors member of the Baylor University MBA Program for CRM majors, and the co-chairman of Rutgers University’s CRM Research Center.
He is a core member of the Board of Advisors for the Center for American Progress, the leading policy think tank in Washington D.C.
Paul has developed strategies and helped define CRM and social CRM products for all the major vendors in CRM and in social media. He has developed broad CRM strategies and programs for a significant number of larger enterprises and worked with them from inception of the idea of a CRM strategy through vendor selection when needed.
Paul is considered a thought leader in CRM, having been published in numerous industry and business publications over the years and having traveled the world speaking on cutting edge CRM and topics geared to the contemporary social customer. He has been called “the dean of CRM” and “the godfather of CRM” and even the “Walt Whitman of CRM” by analysts and organizations throughout the industry. In fact, at the end of 2007, he was the #1 non-vendor influencer, by InsideCRM in their annual “25 Most Influential CRM People” announcement. He was also named one of the most influential CRM leaders in 2008 by CRM Magazine and was elected to magazine’s CRM Hall of Fame in 2010 – the first non-vendor related thought leader in its history.
He is known particularly for his work on the use of social media, such as blogs, podcasts and wikis and social networks in CRM as tools for customer collaboration with a company. He is seen often as the “voice of the customer” and is well known within the CRM industry for this work. His blog, PGreenblog (the56group.typepad.com) was named the winner of the first annual CRM “Blog of the Year” in 2005 by SearchCRM and the 2007 “Whatis” Award for CRM Blogs, by their parent company, TechTarget. He also received the #1 CRM Blog Award from InsideCRM at the end of 2007 and in 2008 and was named #1 CRM blogger by ForecastingClouds in January 2010. The blog is also the central focus of KnowledgeStorm’s CRM Blog community. He now also writes the CRM blog for high profile technology media property, ZDNET (http://blogs.zdnet.com/crm)
He is also the founder of the apparently popular CRM Idol competition, first held in 2011.
Greenberg also thinks that a sense of humor is necessary when it comes to CRM and its social antecedent so he is the host of an edgy podcast called Experience on the Edge and co-hosts the totally insane “CRM Playaz” with fellow thought leader Brent Leary.
He is a member of the Destination CRM Board of Experts, the SearchCRM Expert Advisory Panel, and the Enterprise 2.0 Advisory Board as well as a member of the Board of Advisors for GreaterChinaCEM for many years among many others.
Currently, Paul lives in Manassas, Virginia with his wife and five (yes five!) cats. To reach Paul, please email him at email@example.com, if you are a live human being who wants to talk, not pitch. You can follow him at Twitter at http://www.twitter.com/pgreenbe or join up with him on LinkedIn or Facebook.
Global VP and GM
SAP Social Software
Sameer Patel is Global VP and GM for SAP Social Software.
Previously, Sameer was a partner at the Sovos Group, a management consulting and execution planning firm that helps leading organizations accelerate employee, customer, and partner performance through the strategic use of social and collaborative approaches and technology. Sameer has spent over a decade leading teams and managing engagements for large customers, helping them define and execute sustainable programs that drive employee process performance, business partner network optimization, sales and marketing operational effectiveness, and customer acquisition. His clients include BitTorrent, Ingres, Sun Microsystems, KPMG, McKessonHBOC, WR Wrigley Jr. Co., CA, Nike, Oracle, The Sabre Group, Grupo Televisa (Mx), Intel, and Varian. He's appeared in news publications, including The New York Times, Forbes, CNBC, CIO.com, ZDNet, Social Media Today, GigaOM, ReadWriteWeb, and other news outlets, to speak about accelerating business performance through social and collaborative concepts and about enterprise social software trends.
Sameer blogs at Pretzellogic.org and can be found @sameerpatel on Twitter.
Director of Product Strategy
Richard Hughes is Director of Product Strategy at BroadVision, a global provider of online commerce and cloud-based enterprise social networking solutions. During his 14 years at BroadVision, Richard has been integral in guiding product development, market strategy, business development and the success of BroadVision’s customers, and has advised major international companies such as British Telecom, O2, Vodafone, DSG, ABN AMRO, and Ericsson. He has a BSc in Computer Software Technology from the University of Bath, and lives in Oxfordshire.
Bruce Culbert is described as an e-Commerce visionary by Forrester Research and a "charismatic leader" by Information Week. CRM Magazine recognized him as "One of the 20 Most Influential People in CRM" when featuring the "best and the brightest the CRM Market has to offer".
Mr. Culbert's career represents more than 20 years of experience leading ground breaking information technology solutions and launching new business initiatives for companies including IBM, BearingPoint, KPMG and salesforce.com. He is a founding principal and Managing Director of BPT Partners, the premier research, training and education company focused on advancing the skills and competency of professionals in the CRM industry.
Mr. Culbert regularly speaks at industry, customer and partner events and currently serves on the Board of Directors at some of the fastest growing companies in the United States. He is featured and his articles and commentary appear in leading magazines and periodicals including the Wall Street Journal, Supply Chain Management Review, Business to Business, VAR Magazine, CRM Magazine, the Atlanta Business Chronicle, Information Week and others.
Mr. Culbert currently serves on the Board of Directors at Salesnet, a leading provider of on demand sales solutions. He is also a Director on the Board of the CRM Association and a member of the Board of Advisors of the Rutgers University CRM Research Center. “
Director of Marketing
Richard Kellett joined SAS in 2003 and has over 20 years experience in the IT industry in a variety of customer facing roles.
SAS is a leading business analytics company helping to redefine how organisations make better decisions using the data available to them; it is Kellett’s job to manage UK marketing activities for the leading software provider. Kellett is passionate about the evolving way companies are leveraging their operational systems, using fact-based decision making to drive better performance. A particular focus is understanding how data can drive the optimal customer experience.
Kellett has worked for a variety of companies, both client and supplier side, including IBM, Sybase and Software AG, with a common theme of extracting business value from the ever increasing amounts of data available to all organisations across their ecosystems.
Head of Customer Engagement
Mike Grafham is the Head of Customer Engagement for Yammer’s Europe, Middle East & Africa region (EMEA). He is responsible for Yammer’s Customer Engagement teams, and works with a range of large organisations to help them get the most out of the opportunities thatYammer provides for improving internal communications and business effectiveness.
Mike's career has always focused on helping companies to understand how to get the most out of knowledge management, collaboration tools and intranets, as both a vendor and a consultant. He has experienced the entire life cycle, from configuring the tools involved to developing company-wide strategies for improving the management of information and connecting people together.
Before joining Yammer, Mike was a senior manager in Deloitte’s Enterprise Content Management practice, working with some of Europe’s leading organisations on their information management challenges.
Mike has a BA (Hons) in Mathematics and Computation from the University of Oxford. He is married and a passionate cyclist, climber and runner during his free time.
Director of Collaboration Strategy
Megan Murray is a pioneering social and collaborative practitioner. She joined Moxie Software as Director of Collaboration Strategy after more than a decade with Booz Allen Hamilton, where focused on delivering emerging technology, collaboration and social tools to the enterprise. She brings a deep practitioner perspective to collaboration, engagement and enterprise social strategies. She sits on the Advisory Board of the Community BackChannel, is a member of The Community Roundtable, and was a charter member of the 2.0 Adoption Council (now the Social Business Council).
General Manager for EMEA
Leah is an experienced entrepreneur, executive, & internet strategist. Prior to Kaltura she worked at the World Bank and in China as the VP of Strategy and Product Dev. at Noank Media, a spin-off of the Berkman Center at Harvard. Leah completed her JD at Yale Law School and BA at Brown University. She is currently a fellow at the Information Society Project at Yale Law School where she studies online collaboration, technology policy, and is one of the leaders of the Open Video Alliance.
Director, EMEA Marketing
As Director of EMEA Marketing at Lithium Technologies, Prelini is responsible for leading the European marketing efforts in one of the most dynamic social communities software company’s in the world. With over 16 years marketing experience, Prelini has led marketing initiatives for major blue chip companies such as Lotus Software, IBM, Zurich Financial Services, COLT Telecom and Adobe. Prelini holds a Masters of Science (in marketing) specialising her dissertation research in Customer Experience Management. Joining Lithium in January 2012, Lithium is helping companies change and infuse behaviours of engagement with their customers across all interaction points. With over 300 customers globally and 30+ million users, Lithium continues to be the community software platform of choice.
Ernst & Young Advisory
Laurence Buchanan’s credentials speak for themselves. With a decade of experience at SAP, where he was Vice President for CRM, he is a recognised authority and evangelist on CRM, Social CRM and customer experience transformation. He has spent over 13 years working in the CRM market, both as a sales and marketing leader and as a CRM subject matter expert.
. He works with clients to help them understand the opportunities and threats posed by digital, how consumers are using disruptive technologies, and how organisations can build a customer-centric vision and strategy.
Laurence holds a masters degree in Modern History from the University of Oxford. He writes regularly on Social CRM at The Customer Revolution and is a member of the CRM advisory board at the Rotman Centre for CRM excellence in Toronto. He was recently recognised as one of the leading vendor influencers worldwide by ZDNet.
Social CRM and Social Business Strategist
NET - 7
Mark Tamis is an experienced Social Business Strategist who has successfully provided and managed Consulting and Education Services across EMEA. He is.an Associate at Net-7, a Paris-based IT Management Consultancy, where he specialized in Social CRM, Social Business and Adaptive Case Management as their lead in these areas. In a very short time with Net-7, he became one of the first people in Europe to be certified in by Paul Greenberg's BPT Partners in "Social CRM Strategies for Business", and has gained an international reputation as a thought-leader.
Principal and Founder
Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on Customer Strategies.
He has over 25 years of experience in customer service and CRM consulting, research, and advisory services. Most recently he spent eight years at Gartner, focused on Customer Service and CRM research. While there he coined the terms for EFM (enterprise feedback management) and CIH (customer interaction hub). In addition, he researched and wrote on the social networking topics that led to today’s revolution and assisted Fortune 500 and Global 2,000 organizations in all aspects of their CRM deployments.
Mr. Kolsky is currently advising vendors and organization how to extend customer interactions from the CRM niche to the entire organization in their efforts to become Social and Collaborative Businesses.
Lead Social Business Strategist
Mark Walton-Hayfield is the lead Social Business Strategist within CSC UK. Mark is a thought leader and an innovator who focusses on providing customer's with value through their investments in Social Business. Mark covers all areas of Social Business across internal and external solutions as well as consulting services to providing competitive and SWOT analysis, process change, business change, strategy, delivery and benefits realisation. Mark's focus is in ensuring that Social Business is joined up and aligned to business goals ad processes across the enterprise for maximum adoption, results, and success. This requires joining up employee, partner, and customer networks and enabling them to co-create value together.
Please see Mark's LinkedIn profile for more information.
CEO and Founder
Adam is a veteran of the technology events sector with over 18 years of experience. In that time he has been responsible for launching some of the most successful technology events in the UK from CRM’99, VoIP for Business now UC EXPO, IP EXPO and numerous other trade events and conferences.
He left a successful career becoming increasingly convinced that the joining of social and collaborative computing, video delivery and peer publishing would completely chance the way live and online events are delivered.
His vision for Maven Cast™ is to create a social driven online event and content delivery company for the B2B market.
Program Manager, Community and Social Media
Brian Kling is Manager, Community Strategy & Programs in Customer Service & Support at Autodesk, a global software company helping business and consumers "imagine, design and create a better world." In addition to leading and managing these global programs, he is a member of Community & Social Media core teams at Autodesk, collaborating across business units to develop and drive overall strategy and direction for the company. He is passionate about leveraging the power of customer communities and social interaction to provide an optimized customer experience, while doing so in a measurable and cost-effective way for the business.
Head of Digital Strategy & Adoption
Ben Kay has been in the telecoms industry for over 10years working for both manufacturers and networks, with a breadth of experience ranging from B2B / B2C marketing to Customer Experience, now specialising in the role of digital in the organisation. Following the creation of Everything Everywhere (the merging of Orange and T-Mobile in UK), Ben is now leading the digital strategy for both brands, and particularly the use of social media to engage customers.
Knowledge Manager, Community Builder and Social Software Evangelist
Luis Suarez has been working at IBM for 15 years. In that time he's specialised in the fields of Knowledge Management, Collaboration, Community Building and the last 11 years in Social Computing (Enterprise 2.0) and Social Software.
He's currently working in the BlueIQ program (Within the IBM Software group), as a KMer, CommunityBuilder & Social Computing evangelist helping accelerate the adoption rate of social software within IBM and over the last few years he has developed a passion for this next wave of collaboration and knowledge sharing tools, known as social software.
Finally, over four years ago he started an experiment about ditching corporate email in favour of social software to collaborate & share knowledge. Details on his experiment can be found here, through this NY Times article he published recently here or, lately, this Mashable article here. Other pieces include this additional NYTimes piece and this Wired article.
Partner and Social Business Strategist
Emanuele spent the last few years helping large international organizations with the adoption of collaborative approaches in order to increase their productivity, efficiency, reactiveness to the market and innovative potential.
Coauthor of the books Marketing 2.0 for HBR, Community Management for Apogeo, Intranet 2.0 for Hoepli, Web 2.0 for IlSole24Ore, Emanuele has published articles on change management, community cultivation, Enterprise 2.0 and Social CRM strategies, the socialization of business processes for some of the major magazines in Italy.
Often invited as a speaker and chairman, he has given presentations at the Enterprise 2.0 Summit Paris and Frankfurt, the Enterprise 2.0 Conference IDC, the EURO IA in Berlin, the IA Summit in Las Vegas and many italian events on Enterprise 2.0 and Social Business.
Emanuele has also launched Netwo.it (the 1st hub for web 2.0 startups in Italy), the Italian Architecture Summit, the Web 2.0 & Beyond Conference, International Forum on Enterprise 2.0 & the Social Business Forum.
Particularly interested in innovative Enterprise 2.0, Social CRM, Social Business projects and user centred design methodologies, processes and tools. Since 2007, Emanuele has been covering these topics at Social Enterprise.
Bertrand Duperrin, Consultant at Nextmodernity, advises businesses on the development of the capability they need to succeed in a knowledge-intensive economy. He particularly focuses on management and HR issues as well as socialization of business processes and bringing social approaches into the flow of work. His deep understanding of the social software market makes him have a global approach of human and technology sides of large enterprise projects. Bertrand is also often invited as a speaker in many international conferences such as the Enterprise 2.0 Summit (Frankfurt, Paris), The Social Business Forum (Milan), Webcom (Montreal).
Lee Bryant co-founded the leading social business consultancy Headshift, which is now part of Dachis Group, and has been pioneering the use of social tools and techniques to improve business performance for nearly a decade. With clients across Europe, Asia-Pacific and North America, Dachis Group helps create connected companies, engage customers and leverage social business intelligence to measure and manage change.
Head of Communications Services
Ross Chestney is well known as an intranet and digital comms pioneer. He has followed a career in communications, mostly with BT, where he has held a number of senior positions in public relations and corporate and employee communications. He leads the development of the BT Intranet - one of the largest and most successful in Europe. His specific responsibilities relate to content management and channel development, rather than technology, and he has successfully steered the BT Intranet through the many stages of its development, and continues to do so today through leadership of programmes such as the deployment on Sharepoint 2010. Most recently, Ross has been in the vanguard of the deployment of social media into the corporate environment and is a sought after speaker at social media events.
Ross is also responsible for the BT Group internet site at www.btplc.com. He heads up the pan-BT communications channels team and for the past couple of years has led the pan-BT communications function through a major transformation programme.
Ross lives in Kent with his family and has wide ranging interests, including fast cars, baseball, and cycling.
Dr Nick Gaunt
Chief Information and Knowledge Officer
Nick draws together the experience from his former careers in hospital medicine and health informatics with the theory and practice of service improvement and innovation promoted by the NHS Institute for Innovation and Improvement to foster healthcare transformation through the innovative application of technologies. He is currently leading the introduction of social business systems to encourage greater knowledge sharing of good practices and collaboration on the spread and adoption of innovative ways of working across the NHS.
The NHS Institute for Innovation and Improvement supports the transformation of the NHS through innovation, improvement and the adoption of best practice. We strive to be an innovative and pioneering centre for healthcare improvement, building energy and enthusiasm for evidence-based change by working in close collaboration with healthcare communities across England.
HR Director UK & Ireland
Laurie is responsible for the development and implementation of the People Strategy for LexisNexis UK and, in addition, the delivery of HR services; including recruitment through to payroll and learning & development. He also manages the team of HR Business Partners who support the various departments of LN UK.
Laurie studied Accountancy & Finance achieving sponsorship from Esso in his final year where he then commenced post graduate life at the Fawley Refinery. In years to follow, Laurie worked at Siemens and Lucent Technologies, followed by a lengthy spell in Financial Services managing teams in Europe, America and India. More recently Laurie has lived and worked in Australia for the Fosters Group before returning to the UK to head an HR transformation for a Not For Profit organisation.
Laurie spends most of his spare time with his young family, his other hobbies include kite-boarding, mountain biking and karate.